Frequently asked questions

What is a Kemper Profile?

To understand what a profile is, you really need to know what the Kemper Profiler is and what it does. We suggest going straight to the source for that information. Check out to read all about the Kemper Profiler and how it's changing the face of the guitar and bass amplifier world.

What do I get when I purchase a profile set?

You will get a set of professionally created profiles that seek to recreate the sound of an iconic amplifier or preamp and speaker cabinet. All Milo's Music profiles include both studio and direct profiles.

Do you accept returns or refunds?

Do to the digital download nature of the product, returns are impossible and we do not accept refunds. However, if you have a problem with your purchase, please reach out to us and will will try to make it right.

Will you profile my amp?

Thanks for the offer but we respectfully decline. For liability reasons, we don't want to be responsible for the care of your prized amplifier. If you have a particular amp that you would like to see profiled, please drop us a line and we'll see what we can do.

I paid for a profile set but I didn't get a download. What gives?

It seems that there may have been a technical glitch of some sort. It happens. Please contact us to let us know what happened and have your confirmation number and a good email address available. We'll email the profile pack(s) directly to you.

Who the heck is Milo?

Milo is Jamie & Nay's Golden Retriever. He is a steadfast companion. A willing participant of daily walks around the community. He is a vigilant part of our neighborhood watch and an avid fan of Jamie's Music. His birthday has been celebrated every Thanksgiving and is always happy to answer customer questions. Oh, his favortite passtime is sniffing the air and chasing lizards. He loves the smell of bacon, chicken and cheese (though mom carefuly monitors what he gets as a snack). Start a game of tug-a-war at your own risk. He loves blamkets, stuffed toys and anything that squeaks. He is by far the bestest boss we could have!

What speaker cabinets and/or microphones do you use?

Each profile is unique. We chose a speaker cabinet that we feel compliments the amplifier best. Most guitar speaker cabinets are mic'd up with a Shure SM57 and a Cascade Fathead although we may occationally use other mics as needed. The blend and placement of the two mics varies from profile to profile depending on what we think works best for that particular tone. Direct profiles are captured using a Two Notes Torpedo (except for solid state amps which simply use the line out). Bass speaker cabinets are mic'd up with either a Shure Beta 52A, an Audix D6, an EV RE20, or a Warm Audio WA47jr. Many of the bass studio profiles include a little bit of direct signal blended in with the mic'd up speaker, but not all do. I just depends on what works best for each individual profile.